Last Updated: 03 March 2026
We want you to love what you order from WeShri. If something doesn’t feel right, this policy explains how cancellations, returns, replacements, and refunds work for purchases made on weshri.com.
You can request cancellation, but approval depends on the order stage.
Most eligible products can be returned within 7 days from the date of delivery.
The return window starts on the day the order is marked as delivered by the courier.
If a product is marked Final Sale / Non-returnable, it will not be eligible for return unless it arrives damaged/defective or incorrect.
To be eligible for return, items must be:
unused, unwashed, and unworn (trial is okay, but no signs of use)
in original condition with tags, labels, and original packaging intact
returned with the invoice/packing slip (or order proof)
We may decline returns if the product shows signs of use, wash, stains, odors (perfume/sweat), alterations, damage not related to transit, or missing tags/packaging.
Some items may be non-returnable due to hygiene or special sale conditions. These may include (where applicable):
items marked Final Sale / Non-returnable
accessories that are hygiene-sensitive once opened/used
free gifts, promotional freebies, or bundled add-ons
If your store has specific categories like innerwear, perfumes, cosmetics, or personal-care items, tell me and I’ll add stricter category-specific rules.
If you receive a damaged, defective, or incorrect item, we will make it right.
Please report it within 48 hours of delivery via connect@weshri.com or weshri.com/contact, and share:
clear photos and/or a short video of the product
photos of the packaging (including shipping label)
your order ID
After verification, we will offer a replacement or return + refund depending on stock and the case.
Exchanges depend on product availability and serviceability.
If exchange is available, we may offer:
size exchange (subject to stock)
replacement for verified defects/damage or wrong item
If the requested size/replacement is not available, we will offer a return/refund option as applicable.
To request a return, contact us within the return window and include:
order ID
item(s) you want to return
reason for return
photos (if quality/defect related)
Once approved, we will share the next steps and pickup/return instructions.
Reverse pickup depends on courier coverage.
If reverse pickup is available, we’ll arrange pickup from your address.
If reverse pickup is not available, we may request you to ship the product to our return address (instructions will be shared by email).
Return shipping charges:
If the return is due to our mistake (wrong item, verified defect/damage), we typically do not charge return shipping.
If the return is due to preference (size issue, changed mind, style preference), return shipping or pickup fees may apply depending on your location and courier costs.
Refunds are processed after the returned product is received and inspected.
Inspection:
Once received, the item goes through a quality check to confirm it meets return conditions.
Refund initiation:
If approved, refunds are typically initiated within 5–10 business days from the date of inspection approval.
Refund completion:
The time it takes for funds to reflect depends on your bank/payment method and may vary. We can share a reference/transaction ID once initiated (where applicable).
If you return only part of an order, the refund applies only to returned items. Any order-level charges (like shipping/handling if applied) may not be refundable unless the return is due to our error.
Returns may be refused if:
request is made after the 7-day window
tags/packaging are missing
item is used, washed, altered, stained, or has odor
damage is not related to transit/manufacturing
the item is marked non-returnable/final sale (except verified wrong/defective cases)
For cancellation, return, exchange, or refund support:
Contact page: weshri.com/contact
Email: sales@weshri.com
